We had the pleasure of working with Michelle Shaffer as our travel agent during a recent travel experience, and we cannot speak highly enough of her exceptional service. As they say, two things you should have when traveling are a good travel agent and trip insurance, and Michelle proved to be the best travel agent we could have asked for.During the recent CrowdStrike IT global issue, which caused significant disruptions to our travel plans, Michelle was there for us every step of the way. Throughout the July 20th weekend, she remained dedicated and committed to helping us navigate through the challenges that arose due to flight cancellations and delays by Delta Airlines. Her prompt responses and unwavering support were truly remarkable.Michelle's expertise and professionalism were evident as she provided us with quality alternatives and solutions in real-time. Whether we were at the airport, driving to another airport to catch a flight, or even when we reached Germany and had questions about hotel accommodations, Michelle was always just a phone call away. Her ability to handle unexpected situations with grace and efficiency was truly impressive.Thanks to Michelle's invaluable assistance, we were able to overcome the obstacles and make it to our destination, saving our much-anticipated family vacation from being canceled. Her dedication, knowledge, and exceptional customer service made all the difference in ensuring a smooth and enjoyable travel experience for us.We wholeheartedly recommend Michelle Shaffer as a travel agent. Her commitment to her clients, prompt communication, and ability to provide effective solutions in challenging situations make her an invaluable asset. We are grateful for her outstanding support and would not hesitate to work with her again in the future.- David and Jennifer Kochis

Great communication! Very knowledgeable and very accommodating! Pleasure to work with - I would definitely use them again!!

I just started working with Michelle S, planning a trip for Paris, and I am absolutely BLOWN AWAY. I was shopping around for travel agents, and two well known Pgh companies kept telling me, call back later, it’s too early to plan anything. I really felt blown off… Michelle was the complete opposite! She happily planned everything now so I could see realistic options and when flights become available, we can see that then. She is so responsive, so patient and kind, I just can’t get over her wonderful service and expertise. The other companies also wanted to charge $200 just to start talking. Not UAST. I will be telling everyone and anyone about Michelle! 🤩

My husband and I recently took our 4 kids (ages 3-9) to Disney World for spring break. Our trip was truly magical and unforgettable!! I am so grateful for the memories we were able to make together as a family. All of this was made possible by Jamie at Upon a Star Travel!!! She essentially held my had through the entire process, took care of all reservations, and met all of my (probably hundreds) of questions with kindness, patience, and professionalism. She took away so much stress and worry about the trip and I was able to enjoy it so much more. Jamie is extremely experienced and knowledgeable. It’s an absolute no brainer to book any future vacation through Jamie!!! The best part - there’s no fee for you!